A-3 - Bullying and Harassment: Tips, Traps & Trends in the Tourism Industry

Thursday, Feb 23, 2017
11:30 am - 12:30 pm

Bullying and harassment can take a large toll on an organization, leading to increased disability claims, turnover and loss of productivity. As bullying and harassment complaints in the tourism and hospitality industry have been on the increase in recent years it is more important than ever for leaders in the industry to lead by example. Having a comprehensive respectful workplace policy is only the beginning. Ongoing education and training is an employer’s best tool to not only prevent bullying and harassment complaints, but to deal with them effectively when they do occur.

Questions

  • What strategies are the most effective to address bullying and harassment by employees and customers?
  • How can a respectful workplace culture be created and maintained?
  • How can cyber bullying be addressed?

Location: Level 1 - Esquimalt

Speaker: Thomas Roper, Julie Menten